You know that IT support is essential for your business, but a managed service provider (or MSP) goes beyond simple tech support. Instead of communicating with an expert only when something breaks, an MSP is there for your business every step of the way. MSPs offer support, guidance, and best practices. Consider them a strategic partner, helping to improve your business’s efficiency and bottom line.
Benefits of a Managed Service Provider
Once you start working with a managed service provider, their experts inspect your IT setup and identify outdated systems. The MSP will identify risks and potential liabilities and construct a customizable solution to your business’s size, needs, and clients. This is often superior to hiring IT employees because:
- You will lower the cost of tech support.
- There is no employee management or HR overhead, including paid time off or taxes.
- Your business enjoys a dedicated support desk with a highly specialized team.
- IT ticketing software makes it easy for employees to identify and report issues.
- You can now quickly scale up or down your IT support depending on the needs of your company.
By hiring strategic experts to support your IT system, you can focus on the heart of your business. However, MSPs provide more than computer support, which we’ll discuss in the following few paragraphs.
Beyond IT support
A quality-managed service provider goes above and beyond day-to-day support (though that’s invaluable, too). They can also perform Technology Business Reviews to establish how your IT infrastructure connects to the operations of your business. Wondering how secure your network is or if there are inefficiencies in the system? These reviews deeply dive into your business’ technology, providing daily peace of mind and a smooth workday. A technology business review is thorough and often includes an on-site and remote inspection.
Vendor Management is essential for the health and security of your business since they are tapping into your system’s valuable data. They will also ensure proper compliance, protecting the integrity of your business. While at it, an MSP will also speak with the vendors interacting with your business’s IT infrastructure.
Last, IT Planning and Budgeting are essential to the MSP package. By assessing your business’s needs, you ensure your IT budget goes to critical areas, offering the best solutions. The result includes a better-performing network and a boost to your bottom line.
You want a managed service provider that allows you time to ask questions and work closely with their team of experts while offering daily computer support. SecureTech knows every business needs a strategic IT partner to help design systems that save time and make sense. Contact us today to schedule a consultation and see how we can help improve your IT system.